The Occupational Health Care Act and Decree 708/2013 also obligate occupational health care service providers to cooperate extensively with different parties to promote and maintain the health and functional capacity of working-age people.
As our occupational health customer, you will always be assigned a multidisciplinary team. Your company will carry out occupational health care cooperation with the account manager or the occupational health nurse, and the other members of the multidisciplinary team will be closely involved in the cooperation. Employees can find the contact information of your company’s designated team and send a message or book an appointment in OmaMehiläinen.
Read more on the website of the Finnish Institute of Occupational Health (in Finnish)
The customer experience of Working Life Services is influenced by many different meetings between professionals and the customer. Our customer relationship management model is based on close partnerships with business decision-makers and human resource management.
The customer is involved in the development work, and we monitor customer satisfaction both from the point of view of the employees’ customer experience and from the point of view of supervisors and business decision-makers. Effective and efficient occupational health cooperation is based on jointly defined objectives and indicators, which are actively monitored by the multidisciplinary occupational health team.
Multidisciplinary teamwork is an important part of our operations and customer relationship management. Mehiläinen has created a clear framework for both internal and multidisciplinary work and cooperation with the customer. We strive to support the customer company in a multidisciplinary and versatile way and ensure that the company has access to the best expertise we have to offer. We don’t do everything at the same time. Instead, we continuously assess who the right person is to meet the customer’s various needs.
The success of multidisciplinary teamwork also means success, cost-efficiency and timely action for the company. Multidisciplinary teamwork helps us solve challenging problems together with the customer.
As our occupational health customer, you will always be assigned a multidisciplinary team. Your company will carry out occupational health care cooperation with the account manager or the occupational health nurse, and the other members of the multidisciplinary team will be closely involved in the cooperation and be the primary support for your employees in everyday life. Employees can find the contact information of your company’s designated team and send a message or book an appointment in OmaMehiläinen.
Would you like to learn more about our services? Please submit a request for a quote or contact the sales staff of Working Life Services..
Members of the multidisciplinary team
We asked the multidisciplinary team at Mehiläinen’s Working Life Services what the best thing about their work is and how important the support and competence of the team is in successful customer work. Videos are in Finnish.